Sales Return and Order Cancellation Policy.

DUE TO CURRENT COVID  19 PANDEMIC, ALL ORDERS WILL BE NON-RETURNABLE AND NON-REFUNDABLE.

  • Returns will not be accepted under the following conditions.
  • The Product is damaged.
  • Returned without original packaging including, price tags, labels, original packing, freebies is damaged.
  • The Product is used or altered.

 

Refund:
  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made.  It may take 2-3 additional business days for the amount to reflect in your account.
  • If order cancelled before shipment buyer has to bear Payment gateway charges as applicable to Payment Gateway partner/s
  • If order cancelled after shipment buyer has to bear Payment gateway charges as applicable to Payment gateway partner/s and Two-way Standard Freight Charges.

 

Partial Cash On Delivery:
  • For partial cash on delivery payment mode, the customer needs to pay 20% of the total invoice value in advance and the remaining 80% can be paid on the delivery of the order.
  • The 20% partial COD amount is non-refundable irrespective of the order status.
  • In case if you have existing XLR8 credits in your wallet, it cannot be used for your 20% pre-payment amount and will be adjusted in COD amount.
  • Cashback offers are not applicable on partial COD orders and will only be valid on full prepaid orders.
  • The XLR8 credits available in your wallet is valid for 60 days from the date of credit.